Your privacy is our priority

1 Introduction & Scope

bkko is an online casino and betting platform providing entertainment services for users in Bangladesh. We believe that keeping your personal information secure is a fundamental responsibility. This privacy policy ("Policy") describes how bkko collects your information, the purposes for which it is used, who it is shared with, and how it is kept secure.

This policy applies to the bkko website, mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

We collect various types of information when you register and use bkko. Below is a description of the information collected:

2.1 Information You Provide Directly

Information you voluntarily provide to us includes:

• Name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Account username and password (stored in encrypted form)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Any information provided when contacting customer support

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site visits
• Browsing behaviour data collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

We may collect information from legitimate third-party verification organisations when needed for identity verification or fraud prevention. This information is used solely for the verification process.

3 Purpose of Data Use

We use the information we collect for the following legitimate purposes:

• Account management: To handle registration, login, and account security.
• Service delivery: To run betting, gaming, deposit, and withdrawal services smoothly.
• Identity verification: To prevent access by users under 21 and to detect fraudulent activity.
• Customer support: To resolve your issues and questions quickly and effectively.
• Legal compliance: To comply with applicable laws and regulations and to fulfil anti-money laundering obligations.
• Service improvement: To review user experience and improve platform performance.
• Responsible gaming: To identify suspicious gaming behaviour and provide support to the users concerned.
• Communication: To send important service-related notifications.

4 Data Disclosure & Sharing

We place the highest importance on keeping your personal information confidential. Information may be shared only in the limited circumstances listed below:

4.1 Service Partners

Partners involved in payment processing (such as bKash, Nagad, Rocket, and bank transfer providers), identity verification organisations, and technical infrastructure management receive only the information necessary to carry out their responsibilities. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Disclosure of information may be legally required under court orders, lawful requests from investigating authorities, or anti-money laundering and counter-terrorism financing regulations where applicable.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

4.4 With Your Consent

For any reason not mentioned above, we will obtain your explicit consent before sharing your information.

5 Cookies & Tracking Technologies

bkko uses cookies and similar technologies to improve your user experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Collect anonymised data to monitor and improve platform usage.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect some key platform features.

6 Data Security Measures

bkko applies industry-standard technical and organisational measures to protect your information. Our core security practices are:

• Data transmission is secured using SSL/TLS encryption technology.
• Passwords and sensitive financial information are stored in encrypted form.
• Database access is managed under strict permission controls.
• Regular audits and monitoring are conducted to identify security vulnerabilities.
• Staff receive data protection training and are bound by confidentiality agreements.

7 Data Retention Period

We retain your information only for as long as is necessary to provide our services and meet legal obligations. In detail:

• All relevant personal information is retained while the account is active.
• Financial transaction records must be kept for a defined period after account closure in accordance with applicable law.
• Retention periods may be extended for information needed for fraud prevention and dispute resolution.
• Once the retention period ends, information is securely deleted or irreversibly anonymised.

8 Your Rights

You have certain fundamental rights over your personal information. bkko respects these rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide a copy of the stored information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly through account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or non-essential data processing.

8.5 Right to Portability

You have the right to receive the information you have provided in a structured and commonly usable format.

To exercise these rights, email us at [email protected]. We will process your request as quickly as possible.

9 Protection of Minors

bkko strictly does not provide services to anyone under the age of 21. Age is verified during the registration process. If we learn that information from a person under 21 has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects their child has used our platform, please contact us at [email protected].

10 International Data Transfers

Our servers and processing systems may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent protection measures are in place in that country or that appropriate contractual safeguards are in effect.

11 Policy Changes

bkko reserves the right to update this privacy policy from time to time. When changes are made, we will:

• Publish the updated version on this page.
• Send a notification to your registered email for significant changes.
• Display the date of the latest update at the top of the policy.

Continued use of the platform after changes are made will be considered acceptance of the revised policy.

12 Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

We are committed to processing any privacy-related request you have as quickly as possible. bkko believes you should have full control over your information — this belief is the foundation of our privacy policy.