Help Center
Answers to all your questions at bkko
From deposits and withdrawals to account verification and cricket betting — find direct, detailed answers to anything you want to know about bkko right here.
bkko is a trusted online entertainment platform in Bangladesh. Whether it is depositing money, making a withdrawal, managing an account, or understanding cricket markets — both new and experienced players have questions. The most common questions are organized by category below so you can quickly find the information you need. If you do not find an answer, contact our 24/7 support team.
Finance
Money Withdrawal
You need to meet the wagering requirement before withdrawing winnings earned from a bonus. At bkko, wagering is calculated on the bonus amount only, not on the deposit. For example, for a ৳1,500 bonus at 20×, you need to place a total of ৳30,000 in bets. Once the requirement is met, you can withdraw normally from the bkko Login page.
Yes, there are no fixed time restrictions for withdrawals at bkko. Whether it's late at night or a Friday, you can send a request at any time. Funds typically arrive within 5 to 30 minutes. If there is a delay for any reason, let the support team know — they are active 24/7.
After a withdrawal request is approved at bkko, funds typically reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. For bank transfers, processing time may be slightly longer depending on the bank. This is one of the fastest withdrawal services in Bangladesh.
The minimum withdrawal amount at bkko is ৳500. Requests below this amount will not be processed. You can easily reach this limit by accumulating a few winnings at once. It is a good habit to check your balance before making a withdrawal request.
"Pending" means we have successfully received your request and it is currently under review. In most cases it is resolved within 30 minutes. If more time has passed, let us know via live chat. Incomplete account verification can hold up a request, so it is best to submit your documents on time.
Finance
Money Deposit
The minimum deposit is ৳200 for every payment method (bKash, Nagad, Rocket, and bank transfer). This is quite accessible compared to other platforms in Bangladesh. Players with a smaller budget can still enjoy the platform comfortably.
Go to the bkko Login page, select the "Deposit" option, and choose Nagad. Send money to the number shown and save the transaction ID. Funds are usually added to your account within a few minutes. If you have any issues, contact live chat with your transaction ID.
bkko does not charge any deposit fees of its own. However, service charges applied by bKash, Nagad, or Rocket may apply according to the respective mobile banking provider's policy. For bank transfers, fees set by the relevant bank may also apply.
First, wait a few minutes, as network delays can sometimes cause a hold-up. If it still has not arrived, contact live chat with your transaction ID and the time of the transfer. Our support team is active 24/7 and will work to resolve the issue quickly. If the money was sent to the wrong number, provide the full details.
Sign in on the bkko Login page, go to the deposit section, and select bKash. Send at least ৳200 to the merchant or personal number shown using bKash "Send Money". Once the transaction is successful, submit the reference number. Funds are usually credited within a minute.
Support
Contact & Support
The bkko support team is active seven days a week, twenty-four hours a day. Whether it is an Eid holiday or three in the morning, you can reach out via live chat or email at any time. This is one of the key advantages of our service.
To make the conversation quick and effective, have your account username, the time the issue occurred, and — if it is a payment-related problem — your transaction ID ready. Sending a screenshot, if you have one, can help resolve the issue even faster.
There are two support channels — live chat and email ([email protected]). Live chat is best for immediate issues since you can speak directly with an agent. Email is suitable for less urgent matters or detailed questions that require documents.
The bkko support team provides service in both Bengali and English. Support in Bengali has been made available with Bangladeshi players in mind, so language is never a barrier.
Account
Account Verification
Yes. bkko uses SSL encryption to keep information secure. Any identity document or file you send is used solely for verification purposes and is not shared with any third party. Read the privacy policy for full details.
Verification is usually requested the first time a large withdrawal is made, or if unusual activity is suspected on an account. It is done for the security of your account, to prevent anyone else from using it.
If a document is rejected, first find out the reason — it usually happens when the image is unclear, the document is expired, or the wrong type of document was submitted. Take a clear, up-to-date photo and resubmit. If you are unsure what went wrong, ask for help via live chat.
A National ID (NID), passport, or driving licence is generally accepted. The image must be clear, complete, and show the expiry date. A bKash or Nagad screenshot may also be requested for payment method verification. If in doubt, ask the support team.
Sports
BPL & International Matches
Decimal odds represent a direct multiplier of your stake. For example, at odds of 2.5, a ৳100 bet would return ৳250 if you win (stake included). The higher the odds, the lower the chance of winning but the bigger the reward. All markets on bkko are displayed in decimal format.
Yes, bkko offers live in-play betting. Markets change with every over, wicket, or moment in the match. This is especially enjoyable for experienced bettors since decisions can be made based on how the game is unfolding. Visit the cricket page to learn more.
Match winner, top batsman, top bowler, method of first wicket, and over/under (total runs) are the most played markets in Bangladesh. Per-over run markets are also very popular in T20 format. All of these markets are available on bkko.
Generally, international matches (such as the T20 World Cup or ICC tournaments) offer a larger number of markets because of their higher stakes. BPL also has multiple markets including winner and series champion. High-profile matches like Bangladesh vs India tend to have the greatest variety of markets — just as one example.
In addition to BPL, bkko offers markets for IPL, the T20 World Cup, the ICC Champions Trophy, and other international tournaments. Special offers and promotions may be available during major tournaments. Check the cricket section regularly for the latest updates.
Did not find an answer? Contact us
Our support team is active 24/7 in both Bengali and English. Reach us through any of the options below for any question you have.
Live Chat
For immediate help, speak directly with an agent on bkko's live chat — any time.
For immediate help, speak directly with an agent on bkko's live chat — any time.
Email Support
For detailed questions or to send documents, email us at: [email protected]
For detailed questions or to send documents, email us at: [email protected]